Direct Help - Expert service and quick response

Should a breakdown occur, or a clean utility system fail to function, there can be different causes. However, one thing is a fact: With AQU@SERVICE by BWT Pharma & Biotech, you are not alone, whatever happens.



The technical hotline is open for all questions and problems. Experienced service technicians from BWT Pharma & Biotech are available 24 hours a day, 365 days a year, to provide telephone support right away. Often, problems can directly be solved by the operator, and there is no need for an on-site intervention.


  • Expert staff, no call center
  • 24 hours a day, 365 days a year
  • Immediate support


AQU@SERVICE Remote Assistance

With plants from BWT, optional hardware for remote assistance can be installed or retrofitted. Remote access occurs via safe VPN link and enables the analysis and diagnoses of systems on a solid data basis.


Questions are clarified and problems solved without having to wait for a technician and incurring travel costs.


  • 100% access control for operators
  •  Qualified diagnosis and analysis
  • Quick problem solving


Download AQU@SERVICE Brochure

    AQU@SERVICE Overview